At Northwest Vets Ltd, we are committed to protecting the privacy and security of our clients’ personal information. This privacy notice explains how we collect, use, and safeguard the personal data of our clients and their animals in our farm, equine, and small animal practice.

Information Collection
We collect personal information such as names, addresses, phone numbers, and email addresses directly from our clients when they register with our clinic. We may also collect information about the animals we treat, including their medical history, treatment records, and other health-related information.

Use of Information
The personal information we collect is used to provide veterinary services, manage our clients’ accounts, process payments, communicate with clients about their animals’ health and treatment, and maintain our internal records. We may also use contact details to inform clients of clinic updates, news, or promotional offers, where they have consented to receive such communications.

Data Sharing
We do not share personal information with third parties except as necessary to provide veterinary services, comply with legal obligations, or with the explicit consent of our clients. This may include sharing information with other veterinary specialists, laboratories, or regulatory bodies as required for the health and welfare of the animals.

Data Security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, or damage. This includes secure storage of physical records and encryption of digital data.

Data Retention
We retain personal information for as long as necessary to provide veterinary services and as required by law for tax and regulatory purposes. When personal data is no longer needed, we securely delete or anonymize it.

Client Rights
Clients have the right to access the personal information we hold about them, request correction of any inaccuracies, object to the use of their data, and, in some cases, request the deletion of their information. Clients can also withdraw consent for marketing communications at any time.

Changes to Privacy Notice
We may update this privacy notice from time to time. Any changes will be communicated to our clients through our usual communication channels and updated on our website.

Contact Information
For any questions or concerns regarding this privacy notice or our handling of personal data, clients can contact our reception team at 07493 68167 or by email at info@northwestvets.ie.

This privacy notice follows the General Data Protection Regulation (GDPR) and other relevant Irish data protection laws. By entrusting us with your personal information, you can be assured that it will be handled with the utmost care and confidentiality.

Northwest Vets Clinic is dedicated to maintaining the trust and confidence of our clients while providing high-quality veterinary care to their animals.

It is important that the personal data we hold for you is accurate and up to date. Please keep us informed if your personal data changes. Please email the clinic with your personal information updates at info@northwestvets.ie.